Terms of service

1. The service

Haven is a CRM for sales teams with pipelines, CSV import, an activity timeline, tasks, reports and calling from the browser. We may improve and change features over time. If we remove something you rely on, we will tell workspace owners in advance.

2. Accounts and workspaces

• Each person needs their own login. Keep your password private; you are responsible for activity in your workspace.
• Every workspace has at least one owner. Owners and admins can invite teammates, change roles and remove people. Seats are unlimited.
• You must give accurate details and be at least 16 years old. Haven is for business use only.

3. Trial, plans and payment

• New workspaces start with a 7-day free trial. A card is required to start the trial. If you do not cancel before the trial ends, your plan starts and your card is charged.
• There are two plans with the same features: $149 a month, or $949 a year. Both include unlimited seats and 1,000 call minutes per calendar month on Haven phone numbers.
• Extra call minutes are sold as one-off minute packs of 1,000 minutes for $39. A pack adds minutes to the current calendar month only; unused minutes do not roll over.
• Payments, renewals and receipts are handled by our payment provider, Whop. You may need a Whop account to pay. Prices exclude any taxes your company owes, which are added where required.
• Plans renew automatically at the end of each billing period until cancelled.
• If a payment fails, Haven keeps working while the payment is retried and we email the workspace owners and admins. If the payment is not fixed and the membership ends, the workspace becomes read-only (see section 4).
• We may change prices with at least 30 days' notice by email. Changes apply from your next renewal.

4. Cancellation and read-only mode

The owner who bought the plan can cancel at any time from the Billing page; the plan stays active until the end of the period already paid for, and is not refunded for the unused part unless the law requires it. When a plan ends, the workspace becomes read-only: your team can still sign in, read everything and export it, but cannot add or change records or make calls. You can restart a plan at any time to pick up where you left off.

5. Calling and numbers

• Calls run over our telephony provider, Twilio. Call quality depends on your internet connection, your browser and the networks involved, and we cannot guarantee that every call connects.
• Haven is not a replacement for a regular phone service and cannot be used to call emergency services. Keep another way to reach emergency services.
• Haven phone numbers are provided to your workspace for as long as your plan is active and are subject to the rules of the country that issues them. UK numbers need approved business details before they can be bought. A released number cannot be recovered.
• Each call longer than two hours is ended automatically. Minutes are counted per call, rounded up to the whole minute.
• If you connect your own Twilio account or SIP carrier, you pay that provider directly and its terms also apply.

6. Recording and consent

Call recording is off until an admin turns it on. Your company is responsible for complying with every law that applies to recording calls and to calling people at all, including laws that require the consent of every party, telemarketing and do-not-call rules, and calling-hour limits. Keep the consent announcement on unless you are sure you do not need it, and honour do-not-call requests by marking the contact as do not call in Haven.

7. Acceptable use

You agree not to use Haven to:

• make unlawful, harassing, threatening or fraudulent calls, robocalls, or calls that spoof a number you do not own;
• store or process data you have no right to use, or upload malware;
• send spam or contact people who have asked not to be contacted;
• try to get into another workspace, test our security without written permission, or overload or disrupt the service;
• resell Haven or copy it to build a competing product.

We may suspend a workspace, or calling for it, to stop abuse or a security risk, or if required by law or by our telephony provider. Where we can, we will tell the owner first and explain how to fix it.

8. Your data

Your company owns its workspace data. You give us permission to store and process it only to provide Haven, as described in our privacy policy. You are responsible for having the right to import and use the contact data you put into Haven. You can export your data at any time, including after your plan ends, and delete it from Settings. Deleted workspaces are removed for good after 30 days.

9. Availability and support

We work hard to keep Haven fast and available, but we do not promise it will be uninterrupted or free of errors. We may pause the service briefly for maintenance. Help is available from the Help page inside Haven.

10. Liability

Haven is provided "as is" to the extent the law allows. Neither party is liable for indirect or consequential losses such as lost profits, revenue or data. Our total liability for any claim is limited to the amount your company paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for fraud.

11. Ending the agreement

You can stop using Haven and delete your workspace at any time. We may end this agreement with 30 days' notice, or straight away if you seriously break these terms. When the agreement ends, the right to use Haven stops, and you can export your data during the following 30 days.

12. Changes and contact

We may update these terms. If a change matters, we will email workspace owners at least 30 days before it takes effect. Continuing to use Haven after that means you accept the new terms. Questions: use the Help page inside Haven or write to CENTRALEGTM SARLAU, Oasis Offices Latitudes, Route de l'Oasis, Bureau 304, Maarif, 20330 Casablanca, Morocco.

13. Operator / legal

Haven is a product of CENTRALEGTM SARLAU, a Moroccan single-member limited liability company (SARLAU), ICE 003990525000030, RC Casablanca 735607. Registered office: Oasis Offices Latitudes, Route de l'Oasis, Bureau 304, Maarif, Casablanca, Morocco. Managing director: Achraf Salmane. Contact: achraf@havenstcapital.com.